DEVICES WE SUPPORT
APPLE MACBOOKS AND iMACS
We support hardware and software on most Apple Macbooks and iMacs that Apple currently supports. This typically includes most devices manufactured within the past 6 years.
WINDOWS PCs
We support hardware and software on most PC desktops and laptops running Windows 10 and Windows 11. This includes most systems manufactured within the past 8 years.
PHONES & TABLETS
Software Only
We troubleshoot software problems with most current Apple and Android devices.
HOURLY SERVICES
Our catch-all hourly service for anything that falls outside of our specialty services below.
All hourly services are one-hour minimum, and then billed in half-hour increments.
IN-SHOP CONSULTATION
We offer paid in-shop troubleshooting and consultations, when available. Please contact us to make an appointment.
WEBSITE DESIGN
Let us help you design your Wix site or let us design it for you! Our sites are hosted through Wix, and are easy for the end user to update and expand. Hosting fees are billed directly through Wix. Our gallery is coming soon!
ON-SITE SERVICE
Need us to come to you? We make house calls to your home or business in Grand County!
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Network & Mesh Setup and Troubleshooting
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Wired & Wireless Printer Setup
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Misc. PC Troubleshooting/Repair
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Starlink setup
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...and more!
REMOTE SUPPORT
We offer paid remote support support to assist you with a number of issues without you having to leave the comfort of your home or business:
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Computer settings
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Cloud backup & setup
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Email problems
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Error messages
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Installations, uninstalls
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USB-Connected Printer Setups
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Windows Updates
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...and more!
SPECIALTY SERVICES
These are our pre-priced specialty services. Please call for pricing.
DIAGNOSTICS
We will diagnose your PC or Mac and then contact you with the results. If you choose to have your computer repaired through us, the diagnostic fee is waived and you're only charged for the proposed solution.
OPTIMIZATION & CLEAN-UP
We update and optimize your operating system, programs, and runtimes. We also scan your data for malware and viruses, check the health of your hard drive and OS, and several other steps to get the most of your system.
ACCOUNT MANAGEMENT
We can help you recover forgotten passwords to your email and other accounts, as well as set up and manage new accounts, such as email, Apple ID, iCloud, etc.
DATA TRANSFER
We can move your data from an old computer to a new computer, external hard drive, or a USB device. Your data is also scanned for viruses and malware.
DATA RECOVERY
We can attempt data recovery on a failed drive and transfer it to a new device.
Please note: Data recovery is a slow process that may take several days depending on several conditions. We make a second recovery attempt if the first attempt yields recoverable data. Data recovery is not guaranteed.
CLEAN INSTALL OF OS
We will install a clean image of your operating system and optimize your system.
Please note: This service only includes a clean installation with no data transfer. If you want to save your data, you will also need the data transfer service in addition to the clean install.
iPHONE / iPAD SERVICE
We back up your device to iCloud (and/or iTunes). We reinstall your device's operating system and then restore the data from your backup. Your device is updated to the current or highest available operating system. Apps are updated, and we also optimize your settings for improved battery life.
Please note: we will need your Apple ID, password, and passcode at the time of check-in.
HARDWARE REPAIRS
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Laptop Screen Replacements
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Laptop Battery Replacements
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Power Port Replacements
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Desktop Power Supply Replacement
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Hard Drive Replacements
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Keyboard Replacements
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Upgrades
DEVICE RECYCLING
We responsibly recycle your device. We will remove your hard drive and physically destroy it, and then recycle your device with a responsible 3rd party recycler. We recycle desktops/towers, laptops, printers, standalone hard drives, monitors, and other small electronics. We do not accept CRT-style TVs or flat screen TVs over 42".
Please call us for a free estimate. Discounts given for 3+ computers.
SUBSCRIPTION-BASED SERVICES
24/7 PC HEALTH MONITORING
Our Managed Service Provider (MSP) PC health monitoring service allows Holden’s Techsperts to keep an eye on your
PC’s health and performance.
This service monitors for critical issues such as:
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Drive Space
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Performance Issues
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OS/Program Updates
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Disk Health Check
BARE METAL BACKUP & RECOVERY
Our Bare Metal Recovery software allows us to recover a device's full system state - not only the data, but the full operating system and supporting environment - to a restored or new system.
VIRUS & MALWARE PROTECTION
SentinelOne is a next-generation security platform for Windows PCs and Macs that provides autonomous endpoint protection and peace of mind. SentinelOne provides multiple layers of protection, including:
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Traditional Antivirus Scanning
SentinelOne keeps you protected from viruses and malware
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Ransomware Protection
Ransomware is malicious software that encrypts your PC’s data until you pay scammers to unencrypt it.
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Daily Security Monitoring by Us
We check on your system’s security status daily and can remotely remove most infections quickly.