IN-SHOP RATE: 90+ /hr
If you need assistance while in our shop, we are happy to give you priority attention. We cover one-on-one tutorials, priority on-the-spot troubleshooting to get your PC or Mac back up and running.
REMOTE ASSISTANCE: 75/hr
In certain situations, we can help you with remote assistance via TeamViewer. We can assist you with a number of topics, including:
Computer setting issues
Installations, Uninstalls, and more!
ONSITE SERVICE: 125/hr
Let us come to you! If you're needing help at your home or business, we can take care of all things technical.
Network Setup and Service
General Computer/Tech Troubleshooting... and more!
PC- AND MAC-SPECIFIC SERVICES
We will diagnose your PC or Mac and then contact you with the results. If you choose to have your computer repaired through us, the diagnostic fee is waived and you're only charged for the proposed solution.
Diagnostics for most desktops and laptops are $50, and diagnostics for gaming systems, workstations, and other premium devices are $100.
$125 plus the cost of replacement screen
Internal Laptop Battery Replacement:
$125 plus cost of replacement battery
Laptop Power Port Replacement:
$125 (includes replacement parts)
MALWARE REMOVAL: 60
We scan your data with multiple software suites, and once removed, we will make a second pass to ensure all malicious software has been completely removed.
We update and optimize your operating system, programs, and runtimes. We also scan your data for malware, clean up junk files and unneeded programs. We add our recommended suite of beneficial software, and we also give your computer a good physical cleaning.
Please note: If malware is detected, we charge an additional $60 to remove the malware, and then scan again to ensure all malicious software is removed.
CLEAN INSTALL: 125
We will install a clean image of your operating system and optimize your system. Please note: This service only includes a clean installation with no data transfer. If you want to save your data, you will also need the data transfer service in addition to the clean install.
DATA RECOVERY: 100 - 200
We can attempt data recovery on a failed drive and transfer it to a new device.
Please note: Data recovery is a slow process that may take several days depending on several conditions. We make a second recovery attempt if the first attempt yields recoverable data. Data recovery is NOT guaranteed.
DATA TRANSFER: 100
We can transfer data from your old computer or hard drive to a new device.
Please note: We scan your data for malware, and if malware is detected, we may also have to charge for malware removal.
ACCOUNT MANAGEMENT: 50/hr
We can help you recover forgotten passwords to your email and other accounts, as well as set up and manage new accounts, such as email, Apple ID, iCloud, etc.
iOS BACKUP/RESTORE: 125
We back up your device to iCloud (and/or iTunes). We reinstall your device's operating system and then restore the data from your backup. Your device is updated to the current or highest available operating system. Apps are updated, and we also optimize your settings for improved battery life.
iOS CLEAN INSTALL: 125
We reinstall your device's operating system via iTunes and update it to the current or highest available operating system. No data is migrated over or backed up.
iOS OPTIMIZATION: 100
We back your data up to iCloud (and iTunes when available). We update apps, update your operating system, optimize settings, and assist you with selectively clearing out other data.
iOS MEDIA TRANSFER: 100
We take your photos and videos from Camera Roll and transfer them to external media or PC.
FAST PASS PRIORITY SERVICE: 75
We understand that going without a computer may send someone into crisis mode. With our priority tech service, we will move you to the head of the line and make your tech issue our number one priority.
Please note that this service is included at no additional charge to customers who have purchased Service Agreements.
WEBSITE DESIGN: 400+
Let us help you design your Wix site or let us design it for you! Setup starts at $400 and domain charges are billed separately through Wix.
PHOTOSHOP WORK: 40/hr
Photo touch-ups and corrections, colorizing black & white photos, editing your ex out of a family photo, etc.
DEVICE RECYCLING: 25
We responsibly recycle your device. We will remove your hard drive and physically destroy it, and then recycle your device with a responsible 3rd party recycler. We accept desktops, laptops, UPS batteries, printers, flatscreen monitors (up to 32"), cell phones, and other small-to-medium electronics (with approval). We do not accept any CRT TVs or monitors, or flatscreen monitors over 32".