Updated: 3/20/2020
We are currently open via appointment-only.
No walk-ins until further notice.
Our retail shop is locked, and we will not answer the door unless you have an appointment.
For our employees' safety and our customers' safety, we require you to call in advance if you are looking for a specific item or if you're needing tech support.
We are still offering drop-off service, but again, you'll need to call us so we can try to diagnose your computer over the phone. We offer paid remote support via TeamViewer, which lets us connect to your computer with your permission and assist you with many issues. The only requirement is that you have to download and open the TeamViewer Quick Support app from the REMOTE page.
If we can't resolve your issue over the phone, we will ask you to drop off your computer. Here's our process:
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We'll ask you for your contact information and your computer information over the phone.
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We'll schedule a specific time for you to drop off your computer.
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We'll immediately clean your computer before we bring it back to our office.
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We'll diagnose and/or service your computer and will contact you to approve any additional services, if needed.
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Once the issue is resolved, we'll call you to come in and pick up your computer.
Please note: If parts are needed, service may be delayed due to uncertain shipping times. We will do our very best to get your part as soon as possible.
Aside from our normal computer tech support, we also offer other remote support, such as livestream setups for online broadcasting, website setup, and work-at-home online office setups.