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PAID REMOTE SUPPORT

  • Remote support is a paid service: billable at $100/hr. This service may not be available on-demand and we may have to schedule a callback if we're busy. The first 10 minutes of setup time are free. Payment is expected after our remote session has ended. We can accept payment via credit/debit card over the phone or we can email you a link to pay your invoice securely online.
     

  • This is the portable version of TeamViewer. It does not install the full TeamViewer program on your system, but if your company uses TeamViewer, you may already have it installed. Check out your system tray in the bottom-right corner for the TeamViewer icon.
     

  • Mac Users: Running TeamViewer on macOS Big Sur or Monterey requires a billion permissions to be set up. You're welcome to try the steps below before calling us, but if you have trouble, please bring your computer into the shop and we'll be happy to install TeamViewer and set up the permissions free of charge.

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  • We are only able to connect to your computer if the following conditions are met:

    • You have a steady internet connection

    • You are in front of your computer

    • You can open up the TeamViewer app and give us your TeamViewer ID.

    • Your computer is running Windows 10 or 11, or macOS Catalina, Big Sur, Monterey, and Ventura.

    • You understand that this is a billable service in which you will be asked for your credit or debit card after the session.

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By clicking the button below, you agree to these terms of the paid remote support.

Windows Systems Only

Windows and macOS

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WINDOWS USERS

Example

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  • If you've had your Windows 10 or 11 PC serviced with us, you may have an icon for "Holden's Help" or "Holden's TeamViewer" on your desktop. If you have TeamViewer, you can open it up and skip to Step 3.
     

  • If you're part of our RMM service, please let us know.

  1. When directed by our tech, click this link to download the QuickSupport app in a zip file.
     

  2. Once the file is downloaded, click to unzip it, and click the TeamViewerQS.exe file inside to open the app.
    (NOTE: This does NOT install anything to your computer).
     

  3. Click "Yes" on the Windows User Account popup, and then click "Agree" to our disclaimer.
     

  4. Once you see your ID, provide that number to your tech.
     

  5. We will then connect to your computer and be able to view your screen. Although we'll be able to control your computer, you will have full control over the session and can disconnect at any time.

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MAC USERS

  1. When directed by our tech, click this link to download the TeamViewer QuickSupport app directly from TeamViewer.
     

  2. Drag the icon in the window to your "Applications" folder to copy it to your computer.
     

  3. Double-click to open it, and at the security prompt, click "Open".
     

  4. You'll need to allow TeamViewer permission to access your computer. Sequentially click on each button and allow it access.
     

  5. Clicking on "Open Screen Recording Preferences..." will open the "Security & Privacy" preferences pane. Check the box next to TeamViewer. The preference window will warn that you will need to quit TeamViewer. Click "Later". Do not close the preference window yet.
     

  6. In the same preferences window, click “Accessibility” and then unlock the preferences pane by clicking the Lock icon at the bottom of the window. You will need to enter your username and password for the computer. Once unlocked, scroll through the left panel to find the “TeamViewer QuickSupport” item and check the box. Do not close the preferences pane yet.
     

  7. In the left pane of the preferences window scroll down to “Full Disk Access” and select it. On the right pane click the “+” icon at the bottom of the list.
     

  8. In the file chooser, click the “Application” shortcut and then locate “TeamViewer QuickSupport” and select it from the list. Click the “Open” button. A warning dialog will appear, dismiss it by clicking “Later”. You can now click the “Close” button on the TeamViewer “Review System Access” dialog. 
     

  9. Once you see your ID, provide that number to the Techspert who is helping you.
     

  10. We will let you know once we're connected. Although we'll be able to control your mouse and keyboard to assist you, you will have full control over the session and can disconnect at any time.

Remote support via our TeamViewer app is only available for Windows and Mac users.​

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