PAID REMOTE SUPPORT

Please read the following before proceeding with remote support:

 

  • Remote support is a paid service billable at $90/hr. This service may not be available on-demand and we may have to schedule a callback if we're busy. The first 5 minutes of setup time are free. Payment in full is expected after our remote session has ended. We can accept payment via credit/debit card over the phone or we can email you a link to pay your invoice securely online.
     

  • This is the Holden's Computers portable version of TeamViewer, which means it only runs when you open it. It does not install the full TeamViewer program on your system.
     

  • Never, under any circumstances, let anyone connect to your computer if you're unsure who they are. We have a physical shop in Fraser Colorado if you ever need to verify with us before connecting.
     

  • Running TeamViewer on macOS Big Sur or Monterey requires permissions setup. If you have any trouble running the app, bring your system in and we'll be more than happy to set up our TeamViewer QuickSupport app and show you how it works, free of charge.

We are only able to connect to your computer if the following conditions are met:

  1. You have a steady internet connection

  2. You are in front of your computer

  3. You can open up the TeamViewer app and give us your TeamViewer ID.

  4. Your computer is running Windows 10 or 11, or macOS Catalina, Big Sur, or Monterey

By clicking the button below, you agree to these terms of the paid remote support.

Windows Systems Only

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WINDOWS USERS

MAC USERS

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Example

If you've had your Windows 10 or 11 PC serviced with us previously, you may have an icon for "Holden's Help" or "Holden's TeamViewer. If you have TeamViewer, you can open it up and skip to Step 3.

If you're part of our RMM service, please let us know.

  1. When directed by our tech, click the red button above to download the Holden's TeamViewer Client.

  2. Once the file is downloaded, click the TeamViewerQS.exe file to open the app. (This does NOT install anything to your computer).

  3. Click "Yes" on the Windows User Account popup, and then click "Agree" to our disclaimer.

  4. Once you see your ID, provide that number to the Techspert who is helping you.

  5. We will let you know once we're connected. Although we'll be able to control your mouse and keyboard to assist you, you will have full control over the session and can disconnect at any time.

  1. Click on the blue button below to download the Holden's Teamviewer Client.

  2. Drag the icon in the window to your "Applications" folder to copy it to your computer.

  3. Double-click to open it, and at the security prompt, click "Open".

  4. You'll need to allow TeamViewer permission to access your computer. Sequentially click on each button and allow it access.

  5. Clicking on "Open Screen Recording Preferences..." will open the "Security & Privacy" preferences pane. Check the box next to TeamViewer. The preference window will warn that you will need to quit TeamViewer. Click "Later". Do not close the preference window yet.

  6. In the same preferences window, click “Accessibility” and then unlock the preferences pane by clicking the Lock icon at the bottom of the window. You will need to enter your username and password for the computer. Once unlocked, scroll through the left panel to find the “TeamViewer QuickSupport” item and check the box. Do not close the preferences pane yet.

  7. In the left pane of the preferences window scroll down to “Full Disk Access” and select it. On the right pane click the “+” icon at the bottom of the list.

  8. In the file chooser, click the “Application” shortcut and then locate “TeamViewer QuickSupport” and select it from the list. Click the “Open” button. A warning dialog will appear, dismiss it by clicking “Later”. You can now click the “Close” button on the TeamViewer “Review System Access” dialog. 

  9. Once you see your ID, provide that number to the Techspert who is helping you.

  10. We will let you know once we're connected. Although we'll be able to control your mouse and keyboard to assist you, you will have full control over the session and can disconnect at any time.