• Remote support is a paid service: billable at $125/hr. This service may not be available on-demand and we may have to schedule a callback if we're busy. We will invoice after our session and you can pay with a credit or debit card.

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• Mac users: You'll need to click the "Download From TeamViewer" button on the right. Download the program, run the app, and then follow these instructions from TeamViewer. You'll have to give TeamViewer full permissions before we're able to connect to your Mac. We're happy to set this up for you if you can bring in your Mac.
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• RMM Customers: Please let us know if you or your company are subscribed to our RMM service. We have a separate remote support tool to assist you.

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• For us to proceed:

  • You are at least 18 years of age

  • You must have a steady internet connection

  • You are in front of your computer to provide us the ID to connect with

  • Your computer is on Windows 10 or Windows 11, or a supported version of macOS (currently Sonoma, Sequoia, and Tahoe)

  • You understand you'll be billed $125/hr after the session has ended