REMOTE SUPPORT

TeamViewer is only available for systems running Windows 8, Windows 10, macOS Catalina, and macOS Big Sur.​ If you have any trouble with getting the launcher to work, you can bring your computer into the shop for the initial TeamViewer client setup for no charge.

WINDOWS 10 USERS

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MAC USERS

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Example

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Example

If you've had your Windows 10 PC serviced with us previously, you may have an icon for "Holden's Help" or "Holden's TeamViewer. If you have TeamViewer, you can open it up and skip to Step 3.

If you're part of our RMM service, please let us know.

  1. Click on the blue button below to download the Holden's Teamviewer Client.

  2. Drag the icon in the window to your "Applications" folder to copy it to your computer.

  3. Double-click to open it, and at the security prompt, click "Open".

  4. You'll need to allow TeamViewer permission to access your computer. Sequentially click on each button and allow it access.

  5. Clicking on "Open Screen Recording Preferences..." will open the "Security & Privacy" preferences pane. Check the box next to TeamViewer. The preference window will warn that you will need to quit TeamViewer. Click "Later". Do not close the preference window yet.

  6. In the same preferences window, click “Accessibility” and then unlock the preferences pane by clicking the Lock icon at the bottom of the window. You will need to enter your username and password for the computer. Once unlocked, scroll through the left panel to find the “TeamViewer QuickSupport” item and check the box. Do not close the preferences pane yet.

  7. In the left pane of the preferences window scroll down to “Full Disk Access” and select it. On the right pane click the “+” icon at the bottom of the list.

  8. In the file chooser, click the “Application” shortcut and then locate “TeamViewer QuickSupport” and select it from the list. Click the “Open” button. A warning dialog will appear, dismiss it by clicking “Later”. You can now click the “Close” button on the TeamViewer “Review System Access” dialog. 

  9. Once you see your ID, provide that number to the Techspert who is helping you.

  10. We will let you know once we're connected. Although we'll be able to control your mouse and keyboard to assist you, you will have full control over the session and can disconnect at any time.

  1. Click the blue button below to download the Holden's Teamviewer Client. A new page will open and a download should start.

  2. Once the app is downloaded, click on it to run. It may take a minute for it to open. This is normal.

  3. Click "Yes" on the Windows User Account popup, and then click "Agree" to our disclaimer.

  4. Once you see your ID, provide that number to the Techspert who is helping you.

  5. We will let you know once we're connected. Although we'll be able to control your mouse and keyboard to assist you, you will have full control over the session and can disconnect at any time.

PLEASE UNDERSTAND THIS IS A PAID SERVICE.

 

Remote support is a paid service, at $75/hour. First 10 minutes of setup time are free. Payment is expected after remote session has ended, and we're happy to email you the invoice for you to check out securely.

If you have any issues with downloading or running the TeamViewer app, you're welcome to bring your computer to our shop and we'll be happy to install the app for no charge. This service also comes with all clean installs.

We are only able to connect to your computer if the following conditions are met:

  1. You have a steady internet connection

  2. You are in front of your computer

  3. You can open up the TeamViewer app and give us your TeamViewer ID.

By clicking the button below, you agree to these terms of the paid remote support.