REMOTE SUPPORT VIA TEAMVIEWER
HOW TO CONNECT
When directed by a Holden's Computers Techspert, click the button below to download the Holden's Teamviewer Client.
Once the app is downloaded, click on it to run. Click on Yes/Allow if prompted, and then click agree on the disclaimer.
Once you see your ID, provide that number to the Techspert who is helping you.
We will let you know once we're connected. Although we'll be able to control your mouse to assist you, you will have full control over the session and can disconnect at any time.
Please note that this is a paid service. Our rate is $75/hour, billed by quarter-hour increments. First 10 minutes of setup time are free. Payment is expected after remote session has ended.
We are only able to connect to your computer if the following conditions are met:
You have a steady internet connection
You have the TeamViewer QuickSupport app open and can read off the ID
You are in front of your computer the duration of the remote session.
For remote assistance, your computer must have an active internet connection and be running Windows 8 or above, or Mac OS X or above.