Holden’s Computers offers convenient Remote Support for many common computer issues, saving you a trip to the shop. Our technicians can connect securely to your computer, with your permission, to help with situations such as:

​

• Printer installation and troubleshooting

• Email setup, sending and receiving issues, and other email problems

• Software installation, updates, and troubleshooting

• Account sign-in and password recovery assistance

• Web browser issues, unwanted pop-ups, and browser settings

• Computer performance concerns and error messages

• Help navigating your computer and adjusting settings
   

Before starting your Remote Support session, please review the following:

​

• Remote support is a paid service: billable at $125/hr. This service may not be available on-demand and we may have to schedule a callback if we're busy. We will invoice after our session and you can pay with a credit or debit card.

​

• Mac users: You'll need to click the "Download From TeamViewer" button on the right. Download the program, run the app, and then follow these instructions from TeamViewer. You'll have to give TeamViewer full permissions before we're able to connect to your Mac. We're happy to set this up for you if you can bring in your Mac.
  ​

• RMM Customers: Please let us know if you or your company are subscribed to our RMM service. We have a separate remote support tool to assist you.

​

• For us to proceed:

  • You are at least 18 years of age

  • Your computer is booting up and you have a steady internet connection

  • You are in front of your computer to provide us the ID to connect with

  • You understand you'll be billed $125/hr after the session has ended

​

Not sure whether your issue can be handled remotely?

 

Call 970-363-7114, ext. 1, and we’ll help determine the best next step.