• ​PAYMENT: Due at time of pickup. For remote support, we accept credit/debit card once service is complete. We do not invoice for services unless previously agreed upon.

  • LAPTOP POWER SUPPLIES: Please bring your laptop in if you need a power supply. There are several types of chargers for each brand, and we do not accept returns on power supplies. 

  • DATA: As a disclaimer, we take several precautions with our customer's data. However, in a catastrophic event such as a failed hard drive, we may not be able to recover data. We expect our customers to be making their own backups (whether cloud-based or a local backup on an external drive).

  • PASSWORDS: If you don't know your account login information, we charge hourly shop rate to research and assist in account recovery.

  • WAIT TIME: We service multiple customers' computers at a time, and due to our current capacity restrictions, we ask that you leave your computer with us and come back for it once we're done. We do our best to have a quick turnaround time on any of our services. Approximate turnaround time for most services is 2-4 business days.