Located right behind Wendy's in the Fraser Valley Shopping Center (Murdoch's building) Right side, first floor by the stairwell.
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Hours of Operation
Open Monday - Friday 9:30am to 6pm. Closed Weekends.
PAYMENT: Due at time of pickup / time of services rendered. Payment can be made by emailed invoice for remote support.
REMOTE SUPPORT: This is a paid service. The first 10 minutes of setup time are free. We charge $75/hour, half hour minimum. This service may not be available on-demand and may need to be scheduled.
ON-SITE SUPPORT: On-site support is $125/hour, one hour minimum. Please contact us to make an appointment.
LAPTOP POWER SUPPLIES: Please bring your laptop in if you need a power supply. There are several types of chargers for each brand, and we do not accept returns on power supplies.
DATA: As a general disclaimer, we take several precautions to preserve our customer's data in situations where hard drive failure may be imminent. However, in a catastrophic event such as a failed hard drive, we may not be able to recover data. We expect our customers to be making their own backups (whether cloud-based or a local backup on an external drive).
PASSWORDS: If you don't know your account login information, we charge hourly shop rate to research and assist in account recovery.
WAIT TIME: We do our best to have a quick turnaround time on any of our services. Approximate turnaround time for most services is 2-4 business days. Please be ready to leave your computer with us.