PAYMENT: Due at time of pickup. For remote support, we accept credit/debit card once service is complete. We do not invoice for services unless previously agreed upon.
 

LAPTOP POWER SUPPLIES: Please bring your laptop in if you need a power supply. There are several types of chargers for each brand, and we do not accept returns on power supplies. 
 

DATA: As a disclaimer, we take several precautions with our customer's data. However, in a catastrophic event such as a failed hard drive, we may not be able to recover data. We expect our customers to be making their own backups (whether cloud-based or a local backup on an external drive). If you need a backup solution, we can help.
 

LIQUID-DAMAGED DEVICES: If your system is determined to have liquid damage, we cannot warranty parts or service if you choose to have us repair your system.
 

PASSWORDS: If you don't know your account login information, we charge hourly shop rate to research and assist in account recovery.
 

WAIT TIME: We service multiple customers' computers at a time. Although we may not need to keep it, please be prepared to leave your system with us for us to diagnose and repair. We do our best to have a quick turnaround time on service. Our turnaround time for most services is 2-4 business days.