Located right behind Wendy's in the Fraser Valley Shopping Center (Murdoch's building) Right side, first floor by the stairwell.
If you're in need of service, you can use our Customer Self Check-In form to send us a secure message.
PAYMENT: Due at time of pickup / time of services rendered. Payment can be made by emailed invoice for remote support.
REMOTE SUPPORT: This is a paid service. The first 10 minutes of setup time are free. We charge $75/hour, half hour minimum. This service may not be available on-demand and may need to be scheduled.
ON-SITE SUPPORT: On-site support is $125/hour, one hour minimum. Please contact us to make an appointment.
LAPTOP POWER SUPPLIES: Please bring your laptop in if you need a power supply. There are several types of chargers for each brand, and we do not accept returns on power supplies.
DATA: As a general disclaimer, we take several precautions to preserve our customer's data in situations where hard drive failure may be imminent. However, in a catastrophic event such as a failed hard drive, we may not be able to recover data. We expect our customers to be making their own backups (whether cloud-based or a local backup on an external drive).
PASSWORDS: If you don't know your account login information, we charge hourly shop rate to research and assist in account recovery.
WAIT TIME: We do our best to have a quick turnaround time on any of our services. Approximate turnaround time for most services is 2-4 business days. Please be ready to leave your computer with us.